Photo courtesy of Tigermobile.com
My next stop is the T-Mobile booth. I talked to Michelle who was very kind and listened to my concerns and agreed, my phone was not the best for what I wanted and needed. I inquired about phones, what would be best and if TMobile worked with phone creators to put together phones before they come out. I’ll be honest, I would love to work with a focus group to explain what it is I am looking for in a phone as a blogger and social media “fiend”.
She was great at answering my questions and even with the chaos that was going on in the Expo hall, she had her full attention on me. At the end of our conversation, I played a game on text lingo to possibly win a new phone. Unfortunately, I felt old standing there not knowing any of these ackronyms that “kids” are using these days for texting. She told me to come back tomorrow and I said I would try to brush up on my text-ing lingo. The next day I was walking by the booth and she pulled me aside and said she had something to show me. She showed me the My Touch 3G phone, I ooooo’ed and awe’ed when she handed it over. Really, I wasn’t trying to get anything from TMobile, I just wanted to be heard. I felt she had truly listened to me and when she referenced TMobile she said “we” want you to be happy.
I love when I talk to a representative of a company, not just an employee. Someone who represents with high marks of friendliness and understanding of what that company is. I felt Michelle did just that, she represented TMobile and truly listened to what I had to say. The picture above is Michelle and I at the booth at Blogher. I am so grateful that she was there to listen to my mission! Of course, TMobile has always been great at helping with customer service, that is truly the reason I have remained a customer for so long. In fact, I was with them before they were TMobile and they were VoiceStream, who remembers the Catherine Zeta commercials?
Just in case you need further evidence that T-Mobile rocks at customer service, check out http://www.t-mobile.com/Company/CompanyInfo.aspx?tp=Abt_Tab_Awards
So Thank you Michelle and T-Mobile for your awesome customer service.